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Cancellation & Refund Policy
Habibs Orgamatics
We are committed to delivering high-quality, natural hair and skincare products. If you wish to cancel an order or request a refund, please review the policy below.
Order Cancellation
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Before Shipping:
Orders can be cancelled within 2 hours of placing them, as long as they haven’t been processed or shipped.
Contact us at info@orgamatics.com or WhatsApp us at +91-8130666914 with your order ID.
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After Shipping:
Once the order has been shipped, it cannot be cancelled. However, you may still be eligible for a return or refund under certain conditions.
Return & Refund Policy
Refunds are only applicable in the following cases:
Eligible for Refund:
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Wrong product received
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Product damaged during delivery
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Expired or defective item received
Not Eligible for Refund:
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Opened, used, or tampered products
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Returns without original packaging or invoice
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Refund requests based on personal preference or dissatisfaction after use
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Minor color variations (due to screen differences)
How to Request a Refund
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Email us within 48 hours of receiving the product.
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Attach clear photos of:
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The product
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The packaging
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The invoice
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Send to: info@orgamatics.com
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Once verified, we’ll process your refund or send a replacement.
Refund Timeline
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Approved refunds will be processed within 5–7 business days to your original payment method.
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For payments made via Razorpay (UPI, cards, wallets), refunds will reflect as per Razorpay’s processing timelines.
COD Orders
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For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI. We may request your bank/UPI details.
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COD handling charges (if applicable) are non-refundable.
Return Pickups
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In special cases where return pickup is arranged by us, please ensure:
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The product is unused
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It’s returned in original condition with all packaging and labels intact
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Need Help?
If you have any questions about your order, feel free to contact us:
📧 Email: info@orgamatics.com
📱 Phone / WhatsApp: +91-8130666914